Defective items that are not firearms or ammunition may be be returned within 30 days of receipt at no cost to you. Please email viribussolutionsllc@gmail.com to obtain a return authorization (RA) number and begin the return process. A return shipping label will be provided to you at no cost. You will have the option of receiving a replacement item or receiving a refund for the defective item.
Non-defective items that are not firearms, NFA items, or ammunition may be be returned within 15 days of receipt, however you will be responsible for all return shipping costs. Items must be unused and in 100% original condition with all labels, papers and packaging materials intact. Please email viribussolutionsllc@gmail.com to obtain a return authorization (RA) number and begin the return process.
Orders may be cancelled prior to shipment with no penalty. If an order is cancelled after an item is shipped, then it is the buyers responsibility to cover return shipping.
There are no cancellations on custom builds. If Viribus Solutions LLC chooses to cancel a customers order at their request, the refund will be processed once the distributor refunds those items or they are sold to another party.
Only regular priced items may be refunded. Sale items cannot be refunded.
Contact us at viribussolutionsllc@gmail.com for questions related to refunds and returns.